Terms of Trade | Xtreme Laser

About these terms

These terms explain how Xtreme Laser quotes for, makes and hands over custom laser-cut parts. In them, “we”, “us” and “our” mean Xtreme Laser, and “you” means the customer who asks for or accepts a quote.

They apply to every job you accept from our formal written quote. Your formal quote sets out the details of your job: the parts, the price, the deposit amount, how to pay, the lead time, any tolerances we can confirm, the collection location and how long the quote is open. If those details differ from these terms, the quote applies to them. A formal quote does not take away any protection these terms give you.

The version of these terms that applies to a job is the one in place when you accept the formal quote. We may update these terms for future quotes, but an update does not change a job you have already accepted unless we both agree in writing.

These are our own terms, written in plain English. They are not legal advice.

Estimates and formal quotes

The online estimator gives an indicative estimate, worked out in your browser from the details you enter. It is not a quote, an offer or an order, and it does not hold a price.
An estimate covers only what it shows: material and cutting for each part, one setup charge per job, the job minimum where it applies, and GST. It does not include finishing, drawing preparation or other non-cutting operations.
A formal quote is the written quote we send after reviewing your drawing and details. It confirms the price (including GST), material availability, whether the parts can be made as drawn, any tolerances we can confirm, the lead time, the deposit and the collection arrangements. It may differ from an online estimate, for example because the drawing shows features the estimate could not see.
A formal quote is open for the period it states.

Estimates, quotes and payment explains how an online estimate is calculated.

Orders and acceptance

This website does not take orders or payments. Getting an estimate, sending us an email or using an enquiry form does not place an order or commit you to anything.
The online estimator does not reserve material, stock, machine capacity or a production slot.
A job is accepted only when you accept our formal quote in writing, as the quote explains. Before you accept, please check the drawing, material, grade, thickness, quantities, price, deposit and collection arrangements in the quote.
We may decline to quote for a job, for example if we cannot make it safely or reliably.

Deposits and payment

Nothing is payable for an estimate, a quote request or a formal quote. An accepted job is paid in two parts:

Deposit. The deposit stated in your formal quote is payable before production starts. Production does not start until the deposit has been received.
Balance. The remaining balance must be paid in full before we release the parts. Parts are released only when full payment has been received and has cleared.

Your formal quote states the amounts and how to pay. This website does not take payments.

Custom-made goods

Your parts are made to order, to the drawing and specification in the formal quote you accept. Laser-cut parts have features that come from the cutting process, such as the finish of the cut edges. If we know before you accept that your design, material or thickness limits what can be achieved, we will say so in the formal quote.

Because parts are made specifically for you, change-of-mind refunds are not available once a job has been made (see Changes and cancellations). That does not affect your rights if there is a problem with the parts or our work.

Drawings and specifications

You are responsible for supplying accurate drawings, dimensions and quantities, and for your choice of material, grade and thickness. This does not limit your rights under the Australian Consumer Law, including where you tell us what a part is for and rely on our advice.
Please mark any critical dimensions, fits, tolerances or other functional requirements on the drawing and tell us about them in writing before you accept the formal quote. If you want our view on whether a part suits a particular use, tell us what it is for before you accept.
We make the parts to the drawing and specification in the formal quote you accept. We do not change your design without your agreement.
We may ask questions about a drawing, and we may decline work that we cannot make safely or reliably.
We do not publish general cutting tolerances. If a dimension, fit or tolerance matters, mark it on your drawing and we will confirm in the formal quote what we can achieve. This does not limit your rights under the Australian Consumer Law.

Changes and cancellations

Before you accept a formal quote

You can simply not accept it. Nothing is payable and there is nothing to cancel.

Changing an accepted job

Changes to an accepted job, such as the drawing, material, quantity or timing, are made only when we both agree in writing, usually with a revised quote that you accept. A change can affect the price and the timing, and once parts have been cut some changes may not be possible. We will not change the price, specification or terms of an accepted job without your written agreement.

If you cancel after accepting

This applies if you cancel for your own reasons. Tell us in writing as soon as you can, and we will stop work where we can. We will refund your deposit, less the reasonable costs we have actually incurred for your job up to that point, such as material bought or cut for it and work already performed. We will tell you what those costs are. If they are more than the deposit, we may ask you to pay the difference. There is no other cancellation fee.

If you cancel because we have not done what we agreed, for example because of a major failure or an unreasonable delay, your rights under the Australian Consumer Law apply instead, and we will not deduct our costs.

If we cannot make your job

If we cannot make your job, for example because the material is not available or the part cannot be made safely as drawn, we will tell you as soon as we know and refund everything you have paid for parts or work we have not supplied. This does not limit any other right you have under the Australian Consumer Law.

Change of mind

Because parts are made to order, we do not give refunds if you simply change your mind about parts we have made to your accepted drawing and specification. This does not affect your rights under the Australian Consumer Law if there is a problem with the parts or our work (see Problems with goods or services).

Collection

Collection only. We do not deliver and we do not arrange freight.
The collection location is confirmed in your formal quote or in our order correspondence.
We will let you know when your parts are ready. Please confirm the collection details with us before you come, and if someone else will collect for you, let us know in advance.
Parts are released for collection once the balance has been paid in full and the payment has cleared.
Please check the parts when you collect them, and tell us as soon as you can if anything is wrong. This request does not limit your rights under the Australian Consumer Law.
If you cannot collect when expected, contact us so that we can arrange another time.

Ownership and risk

Where we supply the material, the parts remain ours until you have paid the full price. Ownership passes to you when your full payment has cleared.
If you supply the material, it and the parts cut from it remain yours. We hand them over when the balance has been paid in full and the payment has cleared.
You become responsible for loss of or damage to the parts when you, or someone you have authorised, collect them. Until then, that risk stays with us.

Problems with goods or services

If you think there is a problem with your parts or our work, email us at info@xtremelaser.com.au, or reply to the email that carried your quote. It helps to include your quote or estimate reference, a short description of the problem and photos.

We will look into it and deal with it in line with the Australian Consumer Law. These terms set no deadline for telling us about a problem, although telling us early makes it easier to check and put right.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms or in a formal quote excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified.

In summary, if there is a failure to meet a consumer guarantee:

Major failure with goods, for example parts that are significantly different from the accepted drawing or description, are unsafe, or have a problem that would have stopped a reasonable customer from buying them: you can choose a refund or a replacement, or keep the goods and be compensated for the drop in value.
Major failure with a service: you can cancel the service and get a refund for any part of it you have not used, or be compensated for its drop in value.
A failure that is not major: we can choose how to put it right (for goods, by repair, replacement or refund) within a reasonable time. If we do not, you can have it fixed elsewhere and recover the reasonable cost from us, or reject the goods or cancel the service and get a refund.
You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

The consumer guarantees can apply to business customers as well as private customers. The Australian Competition and Consumer Commission (accc.gov.au) and NSW Fair Trading (nsw.gov.au) explain these rights in more detail.

Intellectual property

Your drawings, designs and files remain yours. We do not claim ownership of them.
By sending them to us, you allow us to use them only as reasonably needed to quote for and make your job, including keeping a copy with the job’s records. We do not use them for anything else.
Please send only drawings and files that you own or have permission to use for the job.

Website use

This website gives information about our laser cutting and lets you work out indicative estimates. It does not take orders or payments.
We try to keep the information, rates and figures on the website accurate and up to date, and we correct mistakes when we find them. The formal quote, not the website, sets the price of a job.
Please use the enquiry forms only for genuine enquiries: no spam, and nothing unlawful or offensive.
Please do not copy the website’s text, photographs or logo for other uses without our permission.
Links to our sister companies, Xtreme Canopies and Frymate Australia, go to separate websites with their own terms and privacy practices.

Privacy

How we handle personal information, including what this website keeps in your browser and what the enquiry forms send, is explained on our Privacy page.

Governing law

These terms are governed by the law of New South Wales. Either of us may bring a claim in the courts or tribunals of New South Wales, or in any other court or tribunal that has jurisdiction. Nothing in these terms limits your right to make a claim under the Australian Consumer Law, including in the NSW Civil and Administrative Tribunal (NCAT).

Contact

Quotes, drawings and questions about a job: quotes@xtremelaser.com.au
Problems, questions about these terms and everything else: info@xtremelaser.com.au

Last updated 1 October 2026.